This Limited Warranty is issued by Scarnatti™, in respect of its Memory Foam Mattresses. This warranty is extended to the original purchaser of the Scarnatti™ Memory Foam Mattress (hereinafter referred to as the "Product") and is not transferable. 


1.1 This Limited Warranty covers the Product against manufacturing defects for a period of five (5) years from the date of delivery. 

1.2 This warranty applies only to new mattresses. Refurbished or used mattresses are not covered by this warranty.

1.3 Only mattresses purchased from authorized Scarnatti™ stores are eligible for this warranty. 

1.4 This warranty specifically covers faults in the mattress, such as permanent sags or dips greater than 2.5cm, cracks or hollows in the foam (reported within the first 6 months), the mattress not inflating to the correct size, and cover damage due to improper manufacturing.

1.5 If a replacement is provided for a faulty mattress, it does not reset the warranty period. The warranty continues from the original purchase date.


2.1 In order for the warranty to be valid, you must provide the original receipt, be the original purchaser of the product from one of Scarnatti™'s authorized dealers, verify that the product in question is a product of Scarnatti™, describe in detail the issue(s) that you are experiencing with the product, and provide photographic verification of the defect.

2.2 Scarnatti™ mattresses are designed to work on a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of the mattress and user(s). If the purchaser uses inappropriate foundations, box springs, adjustable bed bases, or bed frames with the mattress, it will void the warranty.

2.3 The warranty is voided if the product is repaired by an unauthorized service provider or personnel, or disassembled by the user. 

2.4 The warranty is immediately expired if the purchasing invoice has been changed. 


3.1 This warranty does not cover normal wear and tear, misuse or abuse of the product, accidental damage, comfort preference, replacement of a Scarnatti™ Mattress due to defective cover, minor variations or normal changes which do not affect the pressure-redistributing properties of the product, damage caused by mold, odor, mildew, discoloration due to abnormal care, mattresses damaged or soiled due to improper use, faults or damages due to the mattress not being unboxed within a reasonable time frame (up to six weeks after delivery).

3.2 This warranty does not cover individual or personalized allergies, sensitivities, and naturally occurring cotton or foam aromas.

3.3 The warranty does not cover damage resulting from misuse, negligence, or third-party involvement.

3.4 The warranty does not apply if the customer cannot provide sufficient proof or evidence of the extent of the damage.

3.5 The warranty does not cover the normal increase of softness in the foam that can occur during a normal break-in or lessening of the gradual recovery aspect of the foam.

3.6 The warranty is also void if an improper base is used that causes the mattress to fail, or if the product has been tampered with or misused by the purchaser beyond reasonable wear.

3.7 The warranty does not cover normal softening of the mattress with age. The following tolerances apply:

  • 0 - 6 months: 25mm
  • 6 - 12 months: 30mm
  • 12 - 24 months: 35mm
  • 24 - 36 months: 40mm
  • 36 - 60 months: 45mm
  • 60 - 120 months: 70mm 


4.1 Claims under this guarantee must be received within 30 days of the date you actually discovered the defect or the date you ought reasonably to have discovered the defect.


5.1 The warranty does not extend beyond the face of this contract and Scarnatti™ and its suppliers will not be liable for any damages, including without limitation any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from your purchase and use of the product.


6.1 Anything outside the domestic household use will void the warranty.

6.2 Any use of the mattress in a hotel, bed & breakfast, and similar uses including but not limited to commercial use will void the warranty.

6.3 Any use of the mattress that is other than the use for normal domestic use will void the warranty.

6.4 Scarnatti™ makes no claim that their products are designed for those suffering from medical conditions and does not warrant their product to be suitable for any person(s) with a medical condition affected by sleeping position or comfort.

6.5 This Limited Warranty is exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any injury, loss, or damage, direct or consequential arising out of the use or inability to use this product.