Renabed Europe BVBA Mattress Return Policy
Welcome to Scarnatti. We take pride in our commitment to customer satisfaction and understand that the purchase of a mattress is a significant decision for your comfort and health.
Right of Withdrawal
You have the right to cancel your contract within fourteen days without providing any reason. The withdrawal period will expire fourteen days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good.
To exercise your right of withdrawal, you must inform us (Renabed Europe BVBA, Karel du Boislaan 43, 2660 HOBOKEN, Belgium) of your decision to withdraw from this contract by an unequivocal statement. You can do this by submitting a clear declaration through our website via a contact request.
The notification should be sent before the end of the withdrawal period to meet the deadline.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a method of delivery other than the least expensive type of standard delivery offered by us). We may make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or until you have provided evidence of having returned the goods, whichever is the earliest. You must send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.
You will have to bear the direct cost of returning the goods. If you request a return service from us, we will inform you of the return shipping costs, which may be deducted from your refund unless otherwise agreed upon.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functionality of the goods.
To qualify for a return, the mattress must:
- Be purchased from Scarnatti directly or any of it’s authorized selling channels.
- Be in unused, new condition.
- Be in the original packaging with all tags and labels attached.
- Be free from stains, odors, rips, or any other signs of wear and use.
- Mattresses that are damaged, soiled, or altered may not be eligible for a return or may incur a fee to cover depreciation.
Exceptions to Return Eligibility
Please note that certain circumstances may void the right to return:
- Products that have been modified or altered from their original state.
- Products that have been used beyond the basic handling to establish their nature, characteristics, and functioning.
- Any mattress that has been personalized or made to customer specifications.
- Any mattress purchased from non-authorised selling channels.
Initiating the Return Process
To initiate a return, please follow these steps:
- Submit a contact request through our website.
- Follow the instructions provided by our customer service team, which will include where to send the goods and how to package them.
- Include a copy of your proof of purchase with your return.
- Arrange for the return shipment as directed.
In the event of a dispute regarding the state of the goods returned, we will engage an independent third-party assessment to determine the condition and appropriate resolution.
In cases where a mattress defect arises after the return period but within the warranty period, please contact our customer service team for assistance with warranty claims.
Renabed Europe BVBA reserves the right to update this return policy at any time. Changes to the return policy will be communicated on our website and take effect immediately upon posting.
We encourage you to reach out to our customer service team if you have any further questions or require assistance with our return process.
This policy is effective as of the latest update and supersedes any prior return policy terms and conditions.