At Scarnatti, we want you to be long-term satisfied with your Scarnatti® mattress. This limited warranty is part of our commitment to superior product durability and quality. We don't expect you to experience any defects, but if you do, they will be considered covered by the warranty.
This limited warranty covers all new Scarnatti® mattresses purchased from Scarnatti or authorized resellers. It does not apply to display models, demo products, or products purchased from unauthorized resellers.
This limited warranty is provided exclusively to you, the original purchaser, and is not transferable. If you are not the original purchaser of the mattress, you accept the product "AS IS," with all faults and without any warranty. By purchasing a Scarnatti® mattress, you agree to the terms and conditions of this limited warranty.
Based on Scarnatti's commitment to correct defects, such services may be performed by third parties authorized by Scarnatti (e.g., authorized resellers or authorized service centers). This warranty is expressly limited to the terms described herein.
This limited warranty applies to all new Scarnatti® mattresses for ten (10) years from the original date of purchase. The mattress cover is not part of the 10-year warranty and is discussed separately below.
This limited warranty protects against defects caused by faulty workmanship or materials. During the warranty period, Scarnatti® will replace or repair your mattress at no additional charge, except in the cases specified below. For any valid limited warranty claim made after 101 days from the original date of purchase, the shipping costs associated with the repair or replacement of the Scarnatti® mattress are the buyer's responsibility.
Scarnatti reserves the exclusive right to repair or replace the mattress. If your mattress model is no longer available, your mattress may be replaced with an equivalent model.
While Scarnatti will do its best to match the feel of the mattress, warranty replacements may have a slightly different feel (e.g., firmness), a different color or material than the original purchase, and may not match the original design. Warranty replacements do not entitle you to a free trial period. Even if a discontinued mattress is replaced with an updated or newer mattress model, the warranty on any repaired or replaced mattress is valid from the original date of purchase; the warranty does not extend beyond the date of replacement.
The Scarnatti warranty does not cover anything not specifically stated in the "Warranty Coverage" section above. These include, but are not limited to:
Foundation Compatibility / Bed-Base Compatibility:
Scarnatti mattresses are compatible with many high-quality/healthy bed base/mattress support systems. These systems include high-quality slat bases/lattenrosts that are not widely spaced; box springs with a homogeneous surface without rigid, non-homogeneous support posts in the middle; and any type of bad base/foundation with a uniform, flat, homogeneous surface.
However, there are slat bases/lattenrosts on the market with excessively wide gaps, which can compromise the comfort and structure of the mattress in the medium to long-term. If you want to enjoy your Scarnatti mattress with the same comfort and quality as the first day for a long time, you should be wary of these. This is a significant issue that also affects your warranty.
This is because, while your Scarnatti mattress may appear like a homogeneous block, it is actually a soft structure composed of millions of tiny cells. The wide gap leaves these cells "suspended" in the air; because the foam has low flexural strength, they slowly bend towards the slat cavity.
Bending → stress distribution is disrupted → material fatigues → permanent indentation (dent sensation) occurs.
Therefore, Scarnatti engineers require a slat spacing of < 4 cm or a full-surface platform; otherwise, the mattress will be forced into a load environment different from the one designed for, and premature deformation is inevitable.
Center Post (Central Support): While a good idea for wide bases for structural strength, when it is not level with the mattress, it "splits" Scarnatti's point-elastic foam architecture into two pieces. The uniform support chain designed for the mattress is broken, resulting in a hard ridge in the middle, a dimpled feeling at the sides, and accelerated material fatigue. Scarnatti strongly recommends using your mattress on a surface that provides uniform firmness and flexibility; this way, you can ensure both comfort and warranty coverage.
You can initiate your warranty claim by clicking the relevant link on Scarnatti's website or by contacting them via the web form.
If you purchased your Scarnatti mattress from an authorized retailer, you should first contact that retailer.
Required items when initiating a claim:
Approved warranty claims may be upgraded to a more luxurious model or larger size. However, the buyer must pay the difference between the currently purchased model and the upgraded mattress model, as well as the shipping costs associated with the replacement/upgrade.
All implied warranties, including those of fitness for a particular purpose and merchantability, are expressly limited to the duration of this written warranty.
Scarnatti shall not be liable for any breach of this warranty or for incidental or consequential damages arising from the use of any mattress, encasement, base, frame, or accessory. Replacement or repair as provided herein shall be the exclusive remedy for any breach of this warranty.
This warranty applies to the mattress and not to any accessories or other products associated with the mattress.
In the event of a warranty claim, Scarnatti may require proof of the quality of the bed base, adjustable bed base, or bed frame used. Scarnatti makes no representations regarding the structural integrity or rated load required for any frame, bed base or adjustable base not manufactured by or for Scarnatti. Scarnatti reserves the right to void this limited warranty if the bed base is found to be deficient or the mattress is found to be in an unhygienic condition.
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